Book: Check-In Check-Out:Managing Hotel Operations in English

8. medzinárodné vydanie

Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

Table of Contents

PART I: THE HOTEL INDUSTRY

1. The Traditional Hotel Industry

2. The Modern Hotel Industry

3. The Structure of the Hotel Industry

PART II: THE RESERVATIONS PROCESS

4. Forecasting Availability and Overbooking

5. Global Reservations Technologies

6. Individual Reservations and Group Reservations

PART III: GUEST SERVICE AND RATE STRUCTURES

7. Managing Guest Service

8. Arrival, Registration, Assignments and Rooming

9. Role of the Room Rate

PART IV: THE HOTEL REVENUE CYCLE

10. Billing and the Guest Folio

11. Credit and the City Ledger

12. Cash Transactions

PART V: TECHNOLOGY

13. The Night Audit

14. Hotel Technology

GLOSSARY

BIBLIOGRAPHY

INDEX

For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels. Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

New to this Edition

New! Revised Chapter 14, Hotel Technology–appears in this edition.

· Discusses current operating information, the hotel room of the future, energy management systems, wireless locking systems, guestroom control panels, in-room entertainment systems, and industry standardization of technical equipment.

New! Reservation chapters have been reordered–to follow a more logical sequence.

· Places the information on forecasting and availability earlier in the text–Ch. 4.

· Addresses issues such as internet-related reservation applications, outsourcing, third-party travel sites, search engine optimization, chain and proprietary websites and more!

New! Addresses trends within the industry such as:

· The all-inclusive hotel

· Lifestyle hotel chains

· The greening of the industry

· Aspects of security

· The blending of hotels, resorts, gaming establishments and residences

· Increasing automation through electronics

· Guest service and complaint handling

· New designs in baths and lobbies

· Changes in credit cards and smart cards

· The role of third parties in reservations and more!