Work Habits of Call Center Agents and Their Implications
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  • Anglický jazyk

Work Habits of Call Center Agents and Their Implications

Autor: Rabel Catayoc

In today's challenging competition among businesses in different types of industries, call centers play an important role as a tool commonly used by organizations to outsource workload overseas. One of the major reasons is for a business to remain in the... Viac o knihe

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O knihe

In today's challenging competition among businesses in different types of industries, call centers play an important role as a tool commonly used by organizations to outsource workload overseas. One of the major reasons is for a business to remain in the competition arena against other competitors particularly those in the same industry. This type of strategy not only benefits the business itself but also third-world countries overseas. It offers individuals in a certain country job opportunities as call center agents with promising monthly salary. This study investigated the benefits of being a call center agent, its health implications and work habits as such.

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