• Anglický jazyk

Essential Telephoning in English Student`s book

Autor: CUP ELT

Essential Telephoning in English is a short skills course for adult learners of Business and general English.

The course consists of 11 core units covering a wide range of communication... Viac o knihe

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O knihe

Essential Telephoning in English is a short skills course for adult learners of Business and general English.

The course consists of 11 core units covering a wide range of communication skills: answering the telephone, beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. There are three consolidation units and an end-of-course review unit to enable learners to check their progress.

The course is designed primarily for use in class but is also suitable for self-study.

Contents

Unit 1: Answering the phone; Unit 2: Beginning a call; Unit 3: Ending a call; Unit 4: Consolidation Plus; Unit 5: Connecting people; Unit 6: Message 1; Unit 7: Message 2; Unit 8: Consolidation Plus; Unit 9: Communication problems; Unit 10: Appointments and arrangements; Unit 11: Recorded information; Unit 12: Messages 3; Unit 13: Consolidation Plus; Unit 14: A telephone conference; Unit 15: Review.

  • Vydavateľstvo: Cambridge University Press
  • Rok vydania: 2002
  • Jazyk: Anglický jazyk
  • ISBN: 9780521783880

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