• Anglický jazyk

Spreading a Mindset For Quality (SM4Q): a Change Management Approach

Autor: Raul Giordano Soto-Acero

The High Voltage Cabling Industry provides the perfect background to develop a mindset- change for quality improvements, its high-risk nature requires a quality mature and focused organizational culture. This work exposes a change management methodology... Viac o knihe

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O knihe

The High Voltage Cabling Industry provides the perfect background to develop a mindset- change for quality improvements, its high-risk nature requires a quality mature and focused organizational culture. This work exposes a change management methodology based on other existing methodologies such as PDCA and professor John P. Kotter's 8-step change management approach, developed as a top-management led approach, while strongly promoting a bottom-down response from middle managers. The ultimate objective of this proposed approach is to launch a change process within any organization for a strong top and middle management commitment and leadership towards the establishment of a quality mindset.

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