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Anglický jazyk
The Art of Support
Autor: Francoise Tourniaire
Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive... Viac o knihe
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O knihe
Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers?
The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find:
- Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results.
- Nuanced recommendations to build or improve your organization.
- Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.
- Vydavateľstvo: Lulu.com
- Rok vydania: 2016
- Formát: Paperback
- Rozmer: 234 x 156 mm
- Jazyk: Anglický jazyk
- ISBN: 9781329873315
