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Anglický jazyk
The Customer Service Training 101
Autor: Renee Evenson
Customer Service Training 101 is an inspiring training manual that addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using realistic scenarios, guidelines, and practice exercises, this completely revised... Viac o knihe
Na objednávku, dodanie 2-4 týždne
23.13 €
bežná cena: 25.70 €
O knihe
Customer Service Training 101 is an inspiring training manual that addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using realistic scenarios, guidelines, and practice exercises, this completely revised and updated third edition explains what to do, what to avoid, and why interactions go astray.
- Vydavateľstvo: AMACOM
- Rok vydania: 2017
- Formát: Paperback
- Rozmer: 235 x 191 mm
- Jazyk: Anglický jazyk
- ISBN: 9780814438916
