The Powerful Phrases for Effective Customer Service

Anglický jazyk

The Powerful Phrases for Effective Customer Service

Say goodbye to rage-inducing customer interactions. With more than seven hundred phrases and scripts to choose from, this indispensable reference explains how to diffuse even the most difficult situations--and ensure everyone leaves happy.

Viac o knihe

Na objednávku, dodanie 2-4 týždne

17.64 €

bežná cena: 19.60 €

O knihe

Vydavateľstvo: AMACOM
Rok vydania: 2012
Formát: Paperback
Rozmer: 229 x 152 mm
Jazyk: Anglický jazyk
ISBN: 9780814420324

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