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Anglický jazyk
The V-Model of Service Quality
Autor: Grafton Whyte
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and... Viac o knihe
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O knihe
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
- Vydavateľstvo: Emerald Publishing Limited
- Rok vydania: 2018
- Formát: Paperback
- Rozmer: 198 x 129 mm
- Jazyk: Anglický jazyk
- ISBN: 9781787696068
